General terms and conditions of sale for Pitch & Néo® 925 silver jewelry

The e-commerce site WWW.PITCHETNEO.FR, dedicated to electronic commerce, belongs to SARL LOV N LUST, with a capital of €1000, whose registered office is at 6, rue Siat Marcellin – 83110 SANARY/MER - France, registered with the Toulon Trade and Companies Register under number 82833830100017; EU VAT identification number FR4582833801.

These general terms and conditions of sale for silver 925 jewelry by pitch et neo exclusively govern commercial relations with our customers for sales and services presented on the www.pitchetneo.fr website. All orders on the website are subject to these general terms and conditions of sale, which are accessible and printable at any time via a direct and permanent link on this site. These terms are subject to change and updates; the conditions applicable to a customer's product order are those in effect on the day of the order. Given that individuals legally incapable of contracting as defined by articles 1123 et seq. of the Civil Code, particularly unemancipated minors, must obtain authorization from their legal representative before placing any order. These general terms and conditions of sale are subject to French law, except for imperative provisions to the contrary, such as those resulting from the Rome Convention on the law applicable to contractual obligations of June 19, 1980.

ORDERS

You can place an order on our site by selecting the items of your choice, which you will then place in your cart by clicking the "Add to cart" button. We will be happy to assist you with your order via email at contact@pitchetneo.fr from 10:00 AM to 1:00 PM, and from 3:00 PM to 7:00 PM. You can access the summary of your cart at any time as long as the order has not been definitively validated, in order to correct any input errors. The order is only registered after confirmation of the accuracy of the information provided. This order acceptance becomes final after receipt of payment by LOV N LUST. We will acknowledge receipt of your order as soon as possible in the form of an email summarizing your purchases, which will be sent to the email address you provided during order confirmation. To this end, the customer formally accepts the use of email for LOV N LUST's confirmation of the content of their order. All items viewable online are available within 2 to 15 days, depending on their availability.

PRICES

Prices are indicated in Euros, all taxes included (VAT included), excluding delivery costs. The included VAT is the French VAT in force on the day of the order. Products remain the property of LOV N LUST until full payment of the price. LOV N LUST reserves the right not to honor an order in case of a legitimate reason as defined by regulations (dispute relating to a previous order, abnormal customer request).

PAYMENT

Payment is made online, at the time of order, by bank card. VISA, AMERICAN EXPRESS, and EUROCARD MASTERCARD cards are accepted. The customer must be the holder of the bank card used. They have access to a dedicated space provided by a banking institution. To ensure payment security, confidential data (16-digit card number, expiration date, visual cryptogram) is transmitted encrypted (encoded) according to the SSL security standard. For customers residing in French Overseas Departments and Territories or outside the European Union, it is specified that the prices displayed on the Site will be invoiced at the applicable VAT rate. These prices should be understood as "delivered duty unpaid" (or DDU "Delivered Duty Unpaid"), as LOV N LUST is materially unable to provide customers with accurate information on the total amount of costs relating to customs duties and formalities, import taxes applicable in the country where delivery is requested. Payment of these costs, potentially necessary for the ordered products to enter the delivery territory, is the sole responsibility of the customers, which they accept. The customer's refusal to pay customs fees will result in the cancellation of the order and its refund. Any transport and customs clearance fees paid by LOV N LUST to recall the order will be deducted from the refunded amount.