Guarantee

All PITCH & NEO jewelry is covered by a lifetime warranty , from the date of receipt of the order, against any manufacturing defect. PITCH & NEO will replace or repair all defective parts free of charge. Please note that the warranty does not apply to broken stones, normal product wear and tear, detergent abuse and damage due to misuse. In the event that the repair requested is not covered by the guarantee or if the guarantee has expired, we can offer you (subject to the availability of parts) a paid repair. If your jewelry needs repair, please complete the form below. You will receive a response within 24-48 hours with instructions on how to repair your item, shipping instructions and costs. Repairs are carried out within 1 week from the date of receipt in our repair center. Transport costs remain the responsibility of the customer on the outward journey. Return costs will be free.

"SATISFIED OR REFUNDED" RETURNS

The buyer has a period of 14 days from receipt of the product to return it to PITCH & NEO for reimbursement, without penalty, except for outward and return transport costs which remain the responsibility of the buyer. Jewelry personalized or made to measure at your request is neither exchangeable nor refundable. In addition, the buyer agrees to return the item under the same conditions as those for sending by post to: (please do not write "jewelry" to avoid theft) PITCH & NEO, 6 Rue Siat Marcellin 83110 Sanary sur Mer, FRANCE. Returned products must be accompanied by your invoice (downloadable in your customer area). Products returned incomplete, damaged, no longer bearing the identification of the non-wearing of the jewel, damaged or soiled by the customer will not be refunded. The exercise of the right of withdrawal is subject to the sending to the Company SARL LOV N LUST, by the buyer, of the delivered product. The costs resulting from this return shipment are the responsibility of the buyer, it being specified that the conditions of the shipment and the return must be identical. Once the buyer has exercised his right of withdrawal within the time limit, the seller undertakes to reimburse him within a maximum period of 30 days, all of the sums paid, with the exception of the return costs referred to above. provided that the product delivered is returned to the seller in its original condition.